It's simple: choose your item, select your size, add to cart, then confirm the order. You can order with or without creating an account. An account allows you to track your orders and find your addresses.

If your order has not yet been shipped, please contact us immediately at help+j22sport@thesupport.care with your order number. We will do our best to assist you.

Once the order has been shipped, it is no longer possible to modify it. You can still return it upon receipt.

First, check your spam/junk folder. If it's not there, contact us with the email used when ordering, and we'll check for you.

Yes, guest checkout is possible. You will receive your confirmation and tracking by email just like a regular customer.

• Standard: 2 to 5 business days
• Express 24-48h: 1 to 2 business days (order before 3 PM)
• Express 72h: 3 guaranteed business days

Delivery times start from order preparation, excluding weekends and public holidays.

Yes, standard delivery is free on all orders, with no minimum purchase. Express modes remain paid if you want faster delivery.

As soon as your order is shipped, you will receive an email with your tracking number and a direct link to the carrier. You can also track your package from your customer account.

Currently, we deliver to metropolitan France, Belgium, Luxembourg, and Switzerland. Other countries will be available soon.

First, check the status on the tracking link. If more than 7 business days have passed without an update, contact us at help+j22sport@thesupport.care with your order number, and we will open an investigation with the carrier.

Not at the moment. We remain a 100% online store and deliver directly to your home or a relay point.

You have 15 days after receipt to return your item for free. It must be new, unworn, with its original tag and packaging.

Contact us at help+j22sport@thesupport.care with your order number. We will send you a prepaid return label to stick on your package, then drop it off at a Mondial Relay point.

Yes, we cover the return costs via Mondial Relay point.

Within 14 days after receipt of your package at the warehouse. The refund will be made to the payment method used for the order.

Exchanges are not directly possible. The procedure is: you return your item, and you place a new order for the desired model. This is faster for you because we don't wait for the return to arrive at the warehouse.

We apologize for that. Contact us within 48 hours with photos at help+j22sport@thesupport.care. We will offer an immediate refund or a re-shipment, depending on the case.

Absolutely. All our items are 100% authentic, sourced from partnerships with brands or their official distributors. Each product is checked before shipping.

If you have any doubts upon receipt, we will fully refund you.

Our stock is negotiated directly with brands and their authorized distributors. We pass on the discount to you, without intermediaries. This is the principle of private sales: limited quantities, discounted prices.

Yes, all items are delivered with their original box, tags, and packaging, just like in an official store.

Contact us immediately. We will refund you without question and cover the return costs. Trust is key.

Consult our detailed size guide for tops, bottoms, and shoes. It provides exact measurements for each FR/EU/UK/US size.

If in doubt between two sizes, take the larger size.

Yes, we adhere to the official size charts of each brand. However, note that Nike tends to run small and adidas tends to run large. We indicate this when relevant on the product page.

For sweatshirts and hoodies, cuts are often fitted to the brand. If you prefer a loose fit (streetwear style), take one size up. For a snug fit, stick to your usual size.

We accept Visa, Mastercard, CB, and Apple Pay.

Yes, all transactions are SSL encrypted and processed using standard banking protocols (3D Secure). Your banking data is never stored on our site.

Installment payments are not available at the moment. This may change soon, stay connected.

First, check the information entered (number, date, cryptogram). If the problem persists, contact your bank — it's often a temporary block for 3D Secure verification. You can also contact us if you want us to look into it from our end.